I was on my G7 laptop and suddenly I hear the disconnection sound from it. Then my mouse stopped working and never came back. Windows not even make a sound of USB connection, or the mouse light appears in any way. Later, I remembered that Alienware got an automatic update on my machine these days, version "220.127.116.11 ,A00", when I was not using my mouse.
I tried to:
- Replug mouse USB;
- Reboot machine;
- Reinstall driver and Alienware Control Center;
- Test it on other machine.
None of the above options have worked. Is there anything else I can try? Is someone else having the same problem?
- I have my AW558 since february 2018 and never saw a single problem with my mouse.
- I saw a related post here on forum, but it is 2 years old now, so I posted it as a new bug (that I have to believe it's sotware bounded).