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aw558 gaming mouse stopped working after alienware control center update

  • 35

I was on my G7 laptop and suddenly I hear the disconnection sound from it. Then my mouse stopped working and never came back. Windows not even make a sound of USB connection, or the mouse light appears in any way. Later, I remembered that Alienware got an automatic update on my machine these days, version "5.2.45.0 ,A00", when I was not using my mouse.

I tried to:

  • Replug mouse USB;
  • Reboot machine;
  • Reinstall driver and Alienware Control Center;
  • Test it on other machine.

None of the above options have worked. Is there anything else I can try? Is someone else having the same problem?

- I have my AW558 since february 2018 and never saw a single problem with my mouse.

- I saw a related post here on forum, but it is 2 years old now, so I posted it as a new bug (that I have to believe it's sotware bounded).

Antworten • 0