I really need help figuring this out:
Kindly follow the steps below then check the playback condition of your PowerDVD 19 software:
1. Install the latest update for your Intel(R) UHD Graphics 630. The current driver should be version 188.8.131.5284. (Based on your dxdiag your current version is 26.20.0100.7262)
2. Ensure the Intel Software Guard Extensions (Intel SGX) feature is enabled on your motherboard* in advance, and then launch Windows Update to check and install all the suggested system and driver updates.
* To perform this function on your motherboard in the motherboard firmware (BIOS), you should refer to the user manual of your PC or consult your PC manufacturer.
3. Install all Windows update To launch Windows Update, please do this:
3.1 Click the Windows button to open the start menu, and then click the Settings button to enter Windows settings.
3.2 Select Update & Security, and then click Check for Updates to check all the available updates for your PC.
3.3 After checking, install all the suggested updates that are offered by Windows Update.
4. Ensure the Intel Management Engine driver of your PC/mainboard is the latest version provided by your PC vendor. You can update the driver from your PC/mainboard manufacturer's website.
5. Ensure the motherboard firmware (BIOS) of your PC/mainboard is the latest version provided by your PC vendor. You can update the BIOS from your PC/mainboard manufacturer's website.
6. Set your BIOS to use Intel as the main GPU.
7. Temporarily disable your NVIDIA Graphics cards. (Go to Device Manager, look for display. Right-click and disable NVIDIA.
7.1 Reboot computer then check device manager if NVDIA is still disabled.
8. Check the playback condition of PowerDVD 19.
If still the same concern, kindly provide us the following information:
1. Updated dxdiag showing that new update for Intel GPU is installed
2. May we clarify if it works after setting Intel to be the main GPU and disabling NVIDIA?
3. Updated Ultra HD advisor after disabling NVIDIA:
3.1. Go to this link: https://www.cyberlink.com/prog/bd-support/diagnosis.do
3.2. Enter your Name, Email, Country
3.3. Click on Submit & Download Now
3.4. When the download is done, install the software.
3.5. Run the software, select your Blu-ray type.
3.6. The software will run a test and show the result. Click on Save log, and send the file to us.
I got the most current driver for my Intel UHD Graphics 630. It took some time to figure out though. All my other drivers are supposedly up-to-date as well. I tried going through my BIOS and I can't find anything referencing to choosing a "Main GPU". I disabled my NVIDIA Graphics Driver in my Device Manager and my problem still persists. I've gone back and forth between Dell and CyberLink support. While CyberLink has been very communicative; Dell Support basically just gave up and hasn't bothered replying back at all. Please, can anyone help me figure this out? I've been at this for weeks now and haven't had any luck whatsoever.