Alienware mobile connect

Had the exact same problem a few days ago.

I found Alienware mobile connect on the Microsoft website and installed it from there: https://www.microsoft.com/en-us/p/alienware-mobile-connect/9pmxq13q3lgp?activetab=pivot%3Aoverviewtab

Basically if you bought a machine before a certain date then it won't work on your systems.  It was due to a licensing thing or something if I remember correctly when Frank said why it wouldn't work. 

You can follow these instructions and it will get it up and running if you want to spend a few minutes doing it. I have done this on my R4 a few times and it works well I just don't find I use it all that much.  

https://www.reddit.com/r/Alienware/comments/7q0wt0/fix_alienware_mobile_connect_installation_for/

Basically if you bought a machine before a certain date then it won't work on your systems.  It was due to a licensing thing or something if I remember correctly when Frank said why it wouldn't work. 

You can follow these instructions and it will get it up and running if you want to spend a few minutes doing it. I have done this on my R4 a few times and it works well I just don't find I use it all that much.  

https://www.reddit.com/r/Alienware/comments/7q0wt0/fix_alienware_mobile_connect_installation_for/

I contacted Dell support & they have a batch script that they run to correct the identification with the Windows Store.

There is a Reddit thread in /r/Alienware that can walk you through it.

Basically any system purchased before January 2018 wasn't eligible to get it, I believe due to licensing restrictions or something if I remember the AMA with Frank correctly.  You can get around this using the instructions on Reddit and probably NBR and it will even update to the new version which mine did recently.  Frank said they won't block people that chose this route but that he couldn't guarantee support for the older models or something along those lines.  

It is running on my R4 pre Jan 2018 right now, I just don't use it much. 

Diolysius said:

Had the exact same problem a few days ago.

I found Alienware mobile connect on the Microsoft website and installed it from there: https://www.microsoft.com/en-us/p/alienware-mobile-connect/9pmxq13q3lgp?activetab=pivot%3Aoverviewtab

I literally did the same thing, but it gives me a non-compatibility error. 

is there a fix to this or no, cause these posts say the same thing.

I have an Area51mr2 that came with mobile connect preinstalled. The app was working excellent till the day i decided to upgrade from win10home to pro. Now i get the same ''redeem a code'' indication as the photo of the first post shows. I tried everything but nothing works. I gave a call on Dell Support and they told me that is probably because is designed to work only with the version of the preinstalled windows of my system only so if i want it to work, i have to go back to Windows10home that my system used to have. I dont know if that is going to work but in a while when ill give it a try ill get back with the resullts.