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[help AW 17 R4] thunderbolt 3 port does not work anymore

  • 2

Hello users,

i have an Alienware 17 R4, my thunderbolt 3 stopped working.

I was using it to connect my Razer Core X eGPU, it worked correctly until some days ago.

I thought it was the Razer or the cable. I tried the cable to a usb port by adding a usb connector and it was recognized.

In Device Manager, i cannot find the Thunderbolt controller, i have reinstalled the driver but it seems that only the TB software is installed. No error on screen anyway.

I checked the bios but there is no TB reference there.

Is there a way to understand what's goin on with the TB 3 port? 

Thanks

 


 

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