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AW15R2/AW17R3 - Burned internal DC cable - Sudden screen dimming and low FPS issue.

  • 61

Rinzero

Hi fellow Alienware owners,

A while ago I had a problem which was a slightly burned DC-in connector in my Alienware 15 laptop (The connector next to the battery conenctor inside of the laptop). Now I see this issue pop up more often.

 

I was wondering how widespread it is. I replaced the cable but I worry th elongevity of this system because of this.

I took this photo from another user on another forum to illustrate how it looks. 

 

Problems that arise when this is happening is that under load the screen is suddenly dimming and the framerate goes down (probably because it starts to run on battery power for a short bit).

 

I hope this is only an unique issue and not widespread.

Antworten • 17

That does not look good at all. A potential fire risk!

I'm no expert on these but I hope that it isn't a widespread problem. How many instances are you aware of?

Surely if it was widespread then this sort of thing should trigger a recall.


bertski said:

That does not look good at all. A potential fire risk!

I'm no expert on these but I hope that it isn't a widespread problem. How many instances are you aware of?

Surely if it was widespread then this sort of thing should trigger a recall.

I am aware of six. Collected from this forum and NBC. But some dont even know whats up. THey just have the symptoms but didnt check the cable. 

 

This photo is not from my case itself. BUt exactly the same. BUt didnt had the chance to take a photo.


Rinzero said:
bertski said:

That does not look good at all. A potential fire risk!

I'm no expert on these but I hope that it isn't a widespread problem. How many instances are you aware of?

Surely if it was widespread then this sort of thing should trigger a recall.

I am aware of six. Collected from this forum and NBC. But some dont even know whats up. THey just have the symptoms but didnt check the cable. 

 

This photo is not from my case itself. BUt exactly the same. BUt didnt had the chance to take a photo.

At least six instances would indicate some kind of an issue to me!

It'd be interesting to hear what AW think of this as it is a bit worrying. I'm guessing that if left untreated it could cause a fire. 

Was there any indication that the plastic had begun to melt or deform due to heat?


bertski said:
Rinzero said:
bertski said:

That does not look good at all. A potential fire risk!

I'm no expert on these but I hope that it isn't a widespread problem. How many instances are you aware of?

Surely if it was widespread then this sort of thing should trigger a recall.

I am aware of six. Collected from this forum and NBC. But some dont even know whats up. THey just have the symptoms but didnt check the cable. 

 

This photo is not from my case itself. BUt exactly the same. BUt didnt had the chance to take a photo.

At least six instances would indicate some kind of an issue to me!

It'd be interesting to hear what AW think of this as it is a bit worrying. I'm guessing that if left untreated it could cause a fire. 

Was there any indication that the plastic had begun to melt or deform due to heat?

On mine it only colored brown and the black wrapping has a few small burn holes. But I seem to have caught the problem early. 

Just I worry the longevity. I installed the latest bios as recommended by Dell. I dont overclock the CPU, using the original adapter etc. Also the climate I live in isn't hot. 

 

I actually stopped using my desktop and wil use my AW15 in combination with an AGA for work & gaming. I hope it will hold out.


q3pq25k.jpg

Very good afternoon, I have the same problem of reheating the internal power supply cable in my alienware r3 17 so I would like to know the solution.

Muy buenas tardes, tengo el mismo problema de recalentamiento del cable de suministro electrico interno en mi alienware r3 17  por lo que me gustaria saber la solucion 

 


Rinzero said:
bertski dijo:
Rinzero dijo:
bertski dijo:

Eso no se ve bien en absoluto. Un riesgo potencial de incendio!

No soy un experto en esto pero espero que no es un problema generalizado. ¿Cuántos casos es usted consciente de?

Sin duda, si era generalizada, entonces este tipo de cosas debe desencadenar una recuperación.

Soy consciente de seis. Recogido de este foro y NBC. Sin embargo, algunos incluso no sé que les pasa. Sólo tienen los síntomas, pero didnt compruebe el cable. 

 

Esta foto no es de mi caso en sí. Pero exactamente el mismo. PERO aún no ha tenido la oportunidad de tomar una foto.

Al menos seis casos indicarían una cierta clase de un problema para mí!

Sería interesante escuchar lo que AW pensar en esto ya que es un poco preocupante. Supongo que si no se trata, puede provocar un incendio. 

Hubo alguna indicación de que el plástico se había comenzado a derretirse o deformarse debido al calor?

En la mía sólo de color marrón y negro de la envoltura tiene un par de agujeros de quemaduras pequeñas. Pero me parece que han cogido el problema a tiempo. 

Sólo me preocupa la longevidad. He instalado la última BIOS según lo recomendado por Dell. Yo no forzar la CPU, etc. utilizando el adaptador original también el clima que vivimos no es caliente. 

 

De hecho, me dejó de usar el escritorio y wil uso mi AW15 en combinación con un AGA para el trabajo y juego. Espero que llevará a cabo a cabo.

q3pq25k.jpg

 

Very good afternoon, I have the same problem of reheating the internal power supply cable in my alienware r3 17 so I would like to know the solution


Old post but relevant as this pops up in Google when searching this issue.

Currently repairing one of these now. Symptoms exactly as shown in the picture above.

After researching online, my best conclusion is its related to either a bad batch of these leads when assembled.... OR due to people using "Quick Charge" setting in the Bios when gaming or during heavy use.

Quick Charge should really only be enabled when you need to ..... Charge it quickly. (Obviously). For example you suddenly have to get a train, you need to use it, and you have 30 mins to charge it.
If your life is usually like that, then it is valid to have enabled.

However, you should leave it disabled normally unless charging it quickly is needed. Dell techs recommended as much also as it can decrease battery life in the long term. DO NOT simply leave it on because you like the idea of your laptop charging quicker all the time.

Tl;dr Disable Quick Charge in Bios unless essential to your usage habits. And never have it enabled when gaming.


When I had my 17 r3 I noticed on battery when playing games, the screen would dim to its lowest and it's annoying even after I set it back up!


im experiencing this problem now on my Alienware 17 r3 my power adapter in laptop is randomly disconnect.. the screen would dim and fps drops due to on and off charging... i checked inside and found this... DC in cable connector have burnt mark. same on the picture shown on this thread... any solution for this? how much for repair cost of this


Happened to my Alienware 15 R2 as well just as the warranty ran out.

Contacted Alienware but no one seems to give a sht.

Is it safe to unplug the cable from one end and continue using the laptop with the charger?

Also, is there anyway of diagnosing damage to the mobo?

Thank you