While I'm certain there are bots snagging keys, I wouldn't go as far as to say the bots are taking all the keys. I've managed to get the game key I aimed for the last five times I've attempted, and they were some of the better games. Maybe I just got lucky each and every time. I understand the frustration by other users, but I for one am thankful for Alienware. This isn't something that they have to offer, and it isn't something you have to spend time on. Thank you ALIENWARE for "Rogue Waters."