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I'd also like to take this opportunity to draw your attention to your DRPs. Check if your DRPs have expired prematurely! All of my DRPs were reset to zero this month, even though the Dell website indicated that no points would expire. Even points I received in June have now expired after less than 30 days.
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TurdFerguson87 - 07.20.2025 18:19:34
it might just be you. Mine are fine. The only DRP that expire are the ones that were your remaining DRP last cycle. Check your DRP log on the Dell site.
Perferktion - 07.20.2025 23:30:14
It´s not just me. Another user posted it on Dell's support forum. Hopefully he will get a reply next week. Here the link to his post if other want to join:
Perferktion - 07.20.2025 23:32:40
https://www.dell.com/community/en/conversations/customer-care/drp-dell-reward-points-completely-expired-too-early/687b71af5dc3e06969ce7e30
loyaldellcustomer - 07.21.2025 00:30:26
I am one of the people also affected by this. I posted about it on AA last week. Even the points I earned on July 17, 2025 were wiped out.
easyrhino - 07.21.2025 14:58:51
didn't happen to me (I'm in USA). I had only 22 drp expiring on July 15 and they did. Another slug scheduled for aug 15.
My Bane - 07.22.2025 05:03:41
Replies to linked Dell community post in this topic are moved to new posts for admin purposes: "Rather than replying to another user thread, always start your own thread. This way you will get a unique Case number. DELL-Admin"
My Bane - 07.22.2025 05:06:12
AW_Tom posted on Discord (alienware-feedback, Home section) the team will investigate. Direct message him details of account.
Tabbou - 07.22.2025 20:28:35
drp are worthless in my country
skarydrunkguy - 07.23.2025 02:25:47
same thing happened to me. I lost over $270. in DRD. Been chatting/emailing/calling in 7/15 when I logged in to use them with no results yet. They've escalated it twice with no new help. Kinda infuriated about it!
My Bane - 07.27.2025 11:28:21
Reply 1: We identified an issued tied to our API over-issuing rewards during race conditions. The issue was resolved around June 12th . We overissued $XX rewards to your account. We removed $XX the third week of July. Since this glitch

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